Welcome to www.solidwallshelf.com. Please read this Refund and Return Policy carefully before making a purchase. As all our products are sold on a “Final Sale” basis, we generally do not accept returns or refund requests unless the product is defective or damaged during shipping.
- Final Sale Policy
All wooden wall shelves and related products sold on www.solidwallshelf.com are Final Sale items.
Returns, refunds, or exchanges are not accepted except in the following cases:
The product has a manufacturing defect;
The item was damaged during shipping;
The wrong item was received.
- Situations Not Eligible for Return
We do not accept refund or return requests based on the following reasons:
Change of mind;
Item no longer needed;
Mistake in placing the order;
Incorrect choice of size, color, or style;
Does not meet personal expectations;
Variations in natural wood grain, color, or texture (natural wood features unique grain patterns and color variations, which are normal);
Issues caused by improper installation, misuse, human-induced damage, or normal wear and tear.
- Situations Eligible for Refund or Replacement
If the item you received falls into any of the following categories, please contact us within 7 days of receipt:
Manufacturing defect;
Damage during shipping;
Incorrect item received;
Missing major components.
Please send the following information to our customer service email:
Order number;
Description of the issue;
Clear photos of the item;
Photos of the packaging.
We will respond to your request as soon as possible after review.
- Review and Processing
We will review your request upon receipt.
If the request meets our after-sales criteria, we may offer the following solutions depending on the specific situation:
Free product replacement;
Replacement of missing parts;
Full refund;
Partial refund.
Refunds will be issued to your original payment account.
- Refund Processing Time
Once approved:
Refunds will be processed within 3–7 business days;
The actual time it takes for funds to appear in your account may vary depending on your bank or payment provider. 6. Return Requirements
If we request that you return an item, please ensure that:
The item has not been damaged by misuse;
The original packaging is retained;
All accessories and attachments are included;
The item is shipped to the return address provided by customer service.
We may be unable to process packages returned without prior confirmation from customer service.
- Shipping Costs
If the reason for the return falls under:
Product quality issues;
Incorrect item shipped;
Damage during transit;
The associated return shipping costs will be covered by www.solidwallshelf.com.
We reserve the right to refuse return requests that do not comply with this policy.
- Contact Us
If you have any questions regarding our refund or return policy, please contact us:
Email: wooden@solidwallshelf.com
Thank you for choosing us. We are committed to providing high-quality wooden wall-mounted shelves and delivering professional, efficient after-sales service to every customer.